FAQs
We will replace any defective items and make sure you are 100% happy with your purchase. Products can only be returned if they are still in good condition and packaging. Used-looking products, or products damaged by the customer will not be eligible for refund.
To initiate a return please email support@havidalash.com.
*Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment within 7 business days.
All of our orders are received by and delivered out of our warehouse within 48 hours. Shipping usually takes about 3-7 business days to deliver from the time it leaves our facility.
**Due to COVID-19, shipping carriers may be experiencing delays
Holiday Shipping
High order volume could lead to delays in shipments during the Holidays. If you do not get a shipping confirmation email after five business days of placing an order, please reach out to us at support@havidalash.com. We appreciate your patience and understanding
Thank you for your interest! We’d love to talk with you and collab!
Please email us at elle@havidalash.com for blogging and influencer opportunities/inquiries.