Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@havidalash.com
We welcome your questions, comments, and concerns about privacy. Please feel free to send any comments and/or concerns regarding this policy to support@havidalash.com.
Unfortunately, we can only allow one discount code per order. If you do attempt to apply more than 1 code to your order, the best discount will be applied.
In many cases the carrier will have delayed tracking updates, approximately 24-48 hours from the original scan of your shipment. If you have received a tracking number without movement beyond the 48 hour window, you can always send us an email to support@havidalash.com.
To contact customer service, please send us an email to support@havidalash.com and our amazing customer service team will be happy to assist! Please allow up to 48 hours for someone on our team to get back to you.

We will replace any defective items and make sure you are 100% happy with your purchase. Products can only be returned if they are still in good condition and packaging. Used-looking products, or products damaged by the customer will not be eligible for refund.

To initiate a return please email support@havidalash.com.

*Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment within 7 business days.

All orders are processed within 24 hours or less. If you would like to edit or cancel your order, you can contact us at support@havidalash.com within 1 hour of order placement to cancel your order.
No. We only ship to USA and Canada for now.

All of our orders are received by and delivered out of our warehouse within 48 hours. Shipping usually takes about 3-7 business days to deliver from the time it leaves our facility.

**Due to COVID-19, shipping carriers may be experiencing delays

Holiday Shipping

High order volume could lead to delays in shipments during the Holidays. If you do not get a shipping confirmation email after five business days of placing an order, please reach out to us at support@havidalash.com. We appreciate your patience and understanding

Simply pull the false eyelash off and away from the eyelid. There will be no pulling of your natural eyelashes, but your havida lashes will be removed :) If you notice clumps from the eyeliner or mascara on the magnets, gently scratch it off with your nail on each of the magnets. To clean the liner off your eyelid use waterproof makeup remover, micellar water, or coconut oil.
The Havida Eyeliner ingredients are all commonly found in makeup and skincare products & are cruelty free. The added ingredient that makes the eyeliner work is iron oxide. See below for the breakdown and the safety level of all ingredients as cited in EWG's Skin Deep Cosmetic Database. However, for the health and safety of our customers, we do not recommend any eye products to anyone with pre-existing eye conditions.*We strongly suggest that you try our products on a small patch of skin (other than the intended location), to test for any allergic reactions first. We also urge everyone to review our product ingredients first to avoid sensitivities.
YES.It is for now.Free magnetic liner with lash order.

Thank you for your interest! We’d love to talk with you and collab!

Please email us at elle@havidalash.com for blogging and influencer opportunities/inquiries.

With proper care and storage, your Havida lashes will last you 30 uses!
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